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Terms & Conditions

Richardson Saw and Lawnmower

Purchase Terms and Conditions

www.richardsonsaw.com

 

General

All purchases made online at www.richardsonsaw.com are fulfilled through richardsonsaw.com and/or one of its vendors. Orders made through www.richardsonsaw.com will always include shipping and handling charges as part of the transaction. 

Payment

Currently we accept payment with your Visa, MasterCard, Discover, American Express and Paypal account on www.richardsonsaw.com. We do not accept personal or business checks, cashier's checks, money orders or any other type of payment methods other than the methods listed above.

 Debit/Credit Card Payments

Your credit or debit card is charged at the time you authorize the payment from our online merchant services or Paypal merchant services. Due to the way in which debit cards are handled by many banks you may see a charge for pre-authorization for the amount, then an actual charge for the amount that is removed from the debit card amount. This may lead to the appearance of two charges from the account until the hosting bank releases the pre-authorized payment amount back to the debit card account.

 Order Cancellation

It is in the best interest of the customer to ensure that you want or need the parts or equipment you have ordered on www.richardsonsaw.com, but if there is any reason you feel you must cancel an order the following requirements apply.

Upon shipment of your order you will receive an email with shipping tracking number(s) for you to view tracking with the carrier. If for any reason you decide to cancel your order after email confirmation has been sent – whether or not you actually have received the confirmation email with tracking information – there will be a 25% fee for restocking accessed to your original method of payment.

You must contact us at parts@richardsonsaw.com to cancel any online orders or call us at 972-235-2086 and ask for Web Sales.

 If we receive the order cancellation request after the order has been picked up by the carrier, it is outside of our normal business hours, or on a weekend or holiday – there may be additional charges incurred by the customer up to an additional 15% plus additional freight charges.

 In-Store Pickup

The preferred method of picking up in store is to simply come to our physical location and pay with cash or credit card at the time of purchase for the goods you desire.

However, if you would prefer to pick up in store and pay through the website payment portal, then please contact us with your name, address, the parts or equipment you wish to purchase, the quantities you wish to purchase and a good contact phone number and we will get back with you as quickly as possible for all necessary arrangements.

You may email us at sales@richardsonsaw.com.

It may take several hours for us to acknowledge the email before we actually get back to you, so please be patient. If the request arrives at Richardson Saw and Lawnmower after business hours we will contact you the next business day.

Richardson Saw and Lawnmower reserves the right to refuse any in-store pickup for any reason if paying through the website.

Click here for our hours of operation

 Special Order Items

Special order items are items that we do not normally carry in stock and must be ordered especially for the customer on a case by case basis due to the fact that it is an uncommon part or a part from older equipment that may currently be out of production.

We will not allow returns on special order parts.

We will also not allow returns on electrical parts.

Special order equipment returns must be preapproved by first contacting us at:

parts@richardsonsaw.com

The customer is responsible for freight on all returned goods or merchandise.

Please see the Returns and Restock Fees conditions below.

 Restocking Fees

We have a 25% restocking fee on all returned parts and 20% on equipment.

The customer must obtain pre-approval for any returns by contacting us at parts@richardsonsaw.com. We will at that time issue an RGA# (Returned Goods Authorization Number) which must be clearly marked on the outside of the packaging upon shipment back to Richardson Saw and Lawnmower.

The customer must pay the freight back to us in addition to the restocking fees with the remaining balance credited back to the customer's original method of payment upon approval of any returns. (See our Refunds policy below)

The parts or equipment must be in new and saleable condition in original packaging that has not been torn, opened or molested in any manner or fashion.

We retain the right to refuse any returns back to us for any reason whether or not the item or items were pre-approved for return prior to shipment back to Richardson Saw and Lawnmower.

If the parts or goods are not approved for return after arriving at Richardson Saw and Lawnmower the customer may request the parts or goods returned back to them at the expense of the customer. (See our Refunds policy below)

 Refunds

It may take up to 5 working days (Monday – Friday) for your return to reach our warehouse. Once your return is received and we inspect the contents (generally within three working days) we will process your refund and automatically applied to original method of payment within a 48 hour period. It may take additional 3-14 business days after the credit is applied before it is posted to your account. There could be a delay of up to two billing cycles before you see the credit on your statement.

Pre-approval of all returns must be initiated by contacting us at:

parts@richardsonsaw.com.

 Returns

Returns will not be accepted after 15 days from the date that you receive your order.

Unfortunately, we are unable at this time to refund any shipping or handling charges. We apologize for any inconvenience this may cause.

There are no returns on special order parts.

There are no returns on electrical parts.

Special order equipment returns must be preapproved by first contacting us at:

parts@richardsonsaw.com

Once Richardson Saw and Lawnmower receives and approves your return we will at that time apply the appropriate refund, less any restock fees, to the original method of payment used to pay for the order.

The customer is responsible for any and all return shipping costs.

We cannot accept COD deliveries.

 Drop shipments

We may from time to time need to drop ship – or ship directly from our vendor to the customer – due to store availability or stocking levels at the time or your order. This method shipment is used only for the purpose of decreasing amount of time the product spends in transit to the end user. Drop shipment is not available by request and is only used in cases of out of stock situations.

 Fax Orders

We will not accept any faxed in orders for purchases from www.richardsonsaw.com.

We also cannot accept any faxed credit card credentials for orders on www.richardsonsaw.com.

 Tax On Online Orders

Tax will be charged to all Texas residents at the rate of 8.25%. Texas residents that are tax exempt should have a tax exempt form ("Tax Resale or Tax Exemption Certificate") on file prior to placing your order.

Link to sales tax resale form and AG exempt form - just fill out the form online, save it to your computer and then email it to us at sales@richardsonsaw.com

 Pricing

The pricing displayed on www.richardsonsaw.com are effective at time of the placement of your order and with the exception of an error or omission will not change during order submission. All pricing is subject to change without any prior notification.

 Typographical Errors

On the occasion that a part or whole good on www.richardsonsaw.com is listed at an incorrect price due to an unavoidable or unfortunate mistake, www.richardsonsaw.com reserves the right to cancel or refuse to sell any product that may have been priced incorrectly on www.richardsonsaw.com whether or not your credit card, debit card or Paypal account have been charged. In the event that one of the aforementioned accounts have been charged and your order is canceled your account will be credited the amount of the incorrect price plus tax if applicable.

 We will attempt to contact you within a reasonable amount of time to discuss this typographical issue with you, the customer, to determine if you indeed would like to have the correct amount charged to your credit card or Paypal account and complete the order at this time.

 If you, the customer, are unable to be contacted in a reasonable amount of time your order will be canceled and the original method of payment will be credited the aforementioned amounts.

 Backorders

All orders are shipped complete so consequently there will be no parts, whole goods or equipment back orders from orders placed online at www.richardsonsaw.com.

 Competitive Pricing

Richardson Saw and Lawnmower and www.richardsonsaw.com do not price match, beat pricing or compete online with other vendors. We do our best to offer you the best pricing available and deliver superior service after the sale. We have been in business for more than 50 years and base our business on delivering the best product with unparalleled customer service.

Order Accuracy

Shipment Mistakes

Parts -

You should check the accuracy of the contents of your order immediately once it arrives. If for some reason there has been an error in shipping it must be reported to us within 14 days. We will correct the error at no cost to you, as long as you report the error within 14 days of the delivery of your package.

After 14 days there will no returns accepted and no refunds allowed.

 Equipment -

You should check the accuracy of the contents of your order immediately once it arrives. If for some reason there has been an error in shipping it must be reported to us within 14 days.

We will correct the error at no cost to you, as long as you report the error within 14 days of the delivery of your package.

After 14 days there will no returns accepted and no refunds allowed.

Shipping Damage/Concealed Damage/Lost Shipment

If you believe your parts were damaged during shipment, lost by the freight company or there is damage that was not evident from the outside condition of the delivery box or packaging, you must contact us immediately and we will contact the freight company to enter a claim for you. Please do not discard the box, packaging or any of the contents as these items may be required by the freight company to process the claim. You must make these items available to the freight company contingent upon the requirement of the freight company viewing these items to positively process your damage claim.

Defects in Materials and Workmanship

If you believe you have received a defective part you should contact us immediately. If we determine that the merchandise is defective we will correct the error at no cost to you.

Note: www.richardsonsaw.com nor the manufacturer are responsible or liable for any parts that may have been misused, abused, modified, altered, disassembled, neglected or used in an application not specifically determined to be the application for which the part was designed to be used and operated in.

 If you believe you have received a piece of equipment that is defective due to a manufacturer's defect contact us immediately and we will locate the closest dealer for you so they may determine the defective issue and assist you with warranty repairs.

Note: www.richardsonsaw.com nor the manufacturer are responsible or liable for any equipment that may have been misused, abused, modified, altered, disassembled, neglected or used in an application not specifically determined to be the application for which the equipment was designed to be used and operated in.

 Expedited Service

The shipping speed is your choice and is part of the check-out process. Most products we display on our website are in stock at any given time and available for shipment. Although you may choose an expedited shipping service – if we are out of stock on your product at the time that you place your order, we will be alerted that you have selected an expedited shipping status and do our best to notify you within 24 hours that you order will be delayed but will ship by the expedited service you requested at time of replenishment.

 Shipping Speed Changes

If you need to change your shipping speed for any reason please contact us during business hours at 972-235-2086. Do not utilize our Contact Us feature on the website as your message and request may be further delayed.

If you have placed your order, have received the shipping confirmation with tracking number and it is after the close of business that day, we may have no option available at this time to change your shipping preference or alter your order in any way.

 California

Not all whole goods/equipment and engines are available for sale in California.

You may be contacted if you choose an item that cannot be shipped to California due to current Federal Emmissions Regulations.

Shopping Cart Issues

If there are any shopping cart issues like:

  • Cannot check out
  • Shopping cart clears before checkout
  • Shopping cart will not accept your credit card
  • Shopping cart fails or crashes multiple times

 First of all please ensure you are logged in and not attempting to check out as a guest.

At this time save the cart – restart your internet browser – and log in to your RSLM account and retry the shopping cart again.

 If the shopping cart continues to fail then please contact us immediately at

972-235-2086 and we will do our best to get your issues resolved for you over the phone.

You may also email us at parts@richardsonsaw.com if you issue occurs after hours or you do not need immediate attention.

 Secure Checkout

Our website and merchant shopping cart are secure. We use a wide array of security measures to ensure that www.richardsonsaw.com protects your personal data and credit card information from any unauthorized access.

 Richardson Saw and Lawnmower and www.richardsonsaw.com take great pride in ensuring your shopping experience is safe and secure.

If at any time you feel as if your personal information has been compromised by activity resulting in visiting or purchasing goods and materials from www.richardsonsaw.com please contact us immediately at:

parts@richardsonsaw.com

 Order Status

To check the status of your order please log into your account on www.richardsonsaw.com to view the most up to date information available for your order. Upon shipment of your order you will receive an email with shipping tracking number(s) for you to continue tracking with the carrier.

 Shipping Outside of 48 States

We only ship within the lower 48 states at this time. We cannot ship to Canada, Alaska, Hawaii, and Puerto Rico or anywhere outside of the 48 states. If you need or would like to purchase products on our website and you are located outside of the United States please contact us and we will assist in locating a local distributor for the products you are seeking.